Influencers of mobile access

Although access to any type of mobile device provides a channel (voice/text) through which humanitarian organisations and others can deliver services to refugees, smartphones clearly offer the most effective way to connect to social media through the internet and, in turn, with refugee communities to address a diverse array of needs.

Based on the key trends identified in this report, the strongest indicators of access to mobile technology and related services are; connectivity, education and age.

The following infographic acts as a reference for determining how age, education and connectivity influence access to different mobile devices and the service delivery platforms available for supporting target refugee communities.

Determining influencers of access to mobile phone-based services for refugees